We try to ship as fast as possible, most of the time changes are requested, the parcel has already left our doors. So, in general, we never change orders, if the order has not left yet, we will cancel it instead, and you can place a new order with the changes you need.
If you catch a mistake right after you have placed an order, don't hesitate to get in touch with us at hello@pawsturepillows.com, and we will try our best to cancel the order before it is shipped so you can order again.